I talked about how to use good customer service skills to entice customers. Today I’d like to continue talking about that, with some extra steps that are beneficial to maintaining customer loyalty.
Customer service is always going to be important, regardless of what type of business you’re in. It doesn’t matter if you’re selling widgets, a service, or entertainment – you are always going to interact with customers in one way or another if you are looking to make a profit.
People who’d never say something horrible in real life will do it again and again and again online. It’s like the behavior of crowds, or those mass beatings where no one gets blamed because everyone’s at fault.